We collect personal information from people who are connected to our business activities, including:
Where possible, we will collect your personal information directly from you. This may be in person, for example when:
We also may obtain personal information from third parties such as contractors and suppliers. If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.
A cookie does not identify you personally. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We may gather your IP address as part of our business activities. This information does not identify you personally.
We may collect your personal information for a number of purposes, including:
Where we use your personal information to send you marketing and promotional information by post, email or otherwise, we will provide you with an opportunity to “opt out” of receiving such information. By electing not to opt-out, we will assume we have your consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
If you do not wish to receive direct marketing communications from us, please send the request to [email protected]
We may disclose your personal information to others in order to carry out our activities. This may include:
We use Secure Socket Layer (SSL) certificates for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet.
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within 30 days and you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:
You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading for the purpose for which it is held.
The Privacy Officer
We will endeavour to respond to your complaint or query within fourteen days of receipt.
If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner see www.oaic.gov.au.