We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don’t forget that all our chairs are covered by our warranty, which you can read up on here. Simply reach out to us via our support form so that our customer support team can do their best to resolve your issue.
We do not charge restocking nor return fees, except for cases where the chair is returned to us in bad conditions. Please refer to the table below for more information:
|Villain Gaming Return Policy|
|Return Packaging||To be returned in Original Packaging|
|Validity period for returns||Up to 49 days from the date you received your chair, based on tracking|
|Return shipping fees¹||At purchaser’s responsibility|
|Damage Fee² (if applicable)||The product should be returned in excellent condition in original packaging. Otherwise Damage fees may apply.|
Do note that the risk of loss of any returns are borne by the consumer once the product to be returned has been passed to the courier. You are responsible that your returns are properly packed and shipped back to us.
Any filing of claims for damages with carriers must be done at the consumer’s discretion and responsibility.
All returns and refunds decisions by Villain Gaming shall be final.
¹ The tracking details for the returned goods are to be provided to us within 7 days upon initiating the return
² Additional fee is determined after inspection of the condition of returned goods, overall packaging condition as well as any part relating to the chair
You may also want to know:
- Villain Gaming only sells brand new chairs, and returned chairs are donated to charitable or non-profit organizations.
- The returned item is required to be in excellent, and in proper condition. For returns, items must be unused and unassembled. If a seal was present, it must not have been tampered with.
- Returned items are your responsibility until they reach us, so make sure they’re properly packed as instructed so they would not get damaged on the way. All goods to be returned are required to be marked as “Returned Goods”.
We are sad to see you go but if you really need to return an item, please reach us via our Support Form with your order number and details about the product that you would like to return.
We will respond quickly with instructions for how to return your order.