Refund and Return

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Refund and Return

We want you to love your chair! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don’t forget that all our chairs are covered by our warranty, which you can read up on here. Simply reach out to us via our support form so that our customer support team can do their best to resolve your issue.

We do not charge restocking nor return fees, except for cases where the chair is returned to us in bad conditions. Please refer to the table below for more information:

Villain Gaming Return Policy
Return Packaging To be returned in Original Packaging
Validity period for returns Up to 49 days from the date you received your chair, based on tracking
Return shipping fees¹ At purchaser’s responsibility
Return Fee FREE
Damage Fee² (if applicable) The product should be returned in excellent condition in original packaging. Otherwise Damage fees may apply.
Details
  • Chair is to be in excellent condition
  • Damage fees may be applicable based on the condition of the returned goods
  • Return includes any/all replacement parts issued for warranty (if applicable)
Refund
  • If there are no issues found with the returned goods upon inspection, a refund will be initiated within 14 working days
  • The refund will be initiated via the same payment method used for the purchase of the returned goods and you will receive the credit within a certain amount of days, depending on your bank’s policies

Do note that the risk of loss of any returns are borne by the consumer once the product to be returned has been passed to the courier. You are responsible that your returns are properly packed and shipped back to us.

Any filing of claims for damages with carriers must be done at the consumer’s discretion and responsibility.

All returns and refunds decisions by Villain Gaming shall be final.

¹ The tracking details for the returned goods are to be provided to us within 7 days upon initiating the return

² Additional fee is determined after inspection of the condition of returned goods, overall packaging condition as well as any part relating to the chair

 

You may also want to know:

  • Villain Gaming only sells brand new chairs, and returned chairs are donated to charitable or non-profit organizations.
  • The returned item is required to be in excellent, and in proper condition. For returns, items must be unused and unassembled. If a seal was present, it must not have been tampered with.
  • Returned items are your responsibility until they reach us, so make sure they’re properly packed as instructed so they would not get damaged on the way. All goods to be returned are required to be marked as “Returned Goods”.

We are sad to see you go but if you really need to return an item, please reach us via our Support Form with your order number and details about the product that you would like to return.
We will respond quickly with instructions for how to return your order.

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